Two hundred e-mails. Three of them are urgent
A shared mailbox is a pile without an order. We put an automation in front of it: it classifies every message, reads the attachment as well, assigns responsibility and drafts the reply. A person does the sending — but no longer starts from zero.
In service — engine connection running in production.How an e-mail is processed
From the incoming mail to the checked document. The envelope opens, the attachment moves across.
- E-mail arrives
- Attachment detached
- Being read
- Identified
- Decided
- Waiting for release
An e-mail arrives in the monitored mailbox — here an invoice.
Watch the second step: the mail text stays behind in grey. What is processed is the attachment, not the polite phrase above it. At the end the mail is done and the document is waiting for a person.
What happens to your inbox
Connected to your existing mailbox. No new interface that nobody wants to log into.
Recognise, assign, prioritise, prepare a reply — and bring forward the cases with a deadline attached.
Automations run through the same decision engine as everything else: with a maturity level, a stop and a log.
Who it is for
Who works with it
In practice
Three industries, Three outcomes
The same mailbox, three messages. One is prepared, one stops, one is moved to the front because a deadline is running.
The notification arrives in the shared mailbox on Friday evening. The deadline runs out on Monday. On Monday morning nobody knows whether anyone has seen it.
- Request recognised
- claim notification
- Policy assigned
- POL-2026-3318
- Deadline recognised
- Monday, 30.07.
- Responsibility
- property claims, team 2
More products
We do more than this
Document Intelligence
Reads every document, checks it against your rules and shows why it decided the way it did.
ViewKnowledge Assistants
Answers from your own records — with a source, not a gut feeling.
ViewDecision Engine
Your rules in one place, applied the same way to every case — and explainable at any time.
ViewBespoke systems
When no product fits, we build the system — from the data model to the handover.
ViewWhat does that mean?
Data and processing stay in Switzerland. The legal basis is the revised Swiss Data Protection Act, and for personal data from the EU the GDPR applies in addition.